Washoe County and CryWolf inform community of alarm system permit

Important information regarding alarm systems

Reno, Nev. Jan. 14, 2019. Washoe County has been working since 2009 to reduce the number of false alarm calls that are responded to by Washoe County Sheriff’s Office deputies. Responses to false alarms divert law enforcement resources, potentially from crimes in progress, other emergency situations, and time spent patrolling assigned areas.

Washoe County’s vendor, CryWolf False Alarm Solutions (CryWolf), has worked to reduce the number of false alarms in Washoe County, including efforts to inform residents on important information regarding operating an alarm system.

Permit Required. Alarm system users residing in unincorporated Washoe County, including homes and businesses with an alarm system, are required to obtain a permit from Washoe County to operate an alarm system. Should a false alarm trigger at a location without a permit, the alarm system user could be fined up to $300 for the law enforcement visit.

“Most residents are surprised when their alarm is triggered and receive a bill for not having a permit. We want to save our taxpayers this unnecessary system expense,” says Nancy Leuenhagen, Communications Director. “Permits are required to document and reduce false alarms in Washoe County.”

The permit fee is $24 per year and may be obtained by contacting CryWolf at (855) 664-4324 or email washoe@superion.com. 

Senior discount. Alarm system users that are 65+ years or older with alarms systems are eligible for a senior discount permit fee of $12 per year through CryWolf. To see if you qualify or receive a discount, please contact CryWolf at (855) 664-4324 or email washoe@superion.com.  

Billing Questions. Should questions arise regarding a CryWolf alarm bill, please contact CryWolf at (855) 664-4324 or email washoe@superion.com. 

For all other Washoe County inquiries regarding an alarm system or to see if an alarm system is permitted, residents can call Washoe311, by dialing 3-1-1 from any phone or emailing Washoe311@washoecounty.us.

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